Being Open about (API) Outages

Raise your hand if you think a Status Page for a service you provide or use is automatically updated Auth0 had significant API outages on April 20, 2021 that lasted from about 15:30 UTC. until 19:20 UTC. This impacted many services, including ours. Outages happen; that’s not the problem. But what happened around the reporting of it, and the communication of the outage to users, is a symptom of a wider problem in the tech sector. Auth0 started reporting the outage minutes after it had started. But rather than admitting to a widespread outage, they referred to “an increased error rate.” [...]