Monitoring as a Service
- SLA Reporting
- Regulatory Compliance
- Customer Support Teams
- IT Purchasing Assurance
Service Level Objective
Service Level Objectives – the goals you set internally for the service you are providing. These could be based on your own requirements, historical trends or externally mandated requirements such as those imposed by a regulator.
Service Level Agreement
Service Level Agreement – a contracted agreement on service quality provided as part of a service that’s being bought. SLAs will define the expected quality of a particular service and will typically involve penalties for non-compliance.
Whether you’re tracking SLOs or SLAs or have an external regulator mandated quality standard, compliance indicates if you have hit or missed Service Level Objectives or goals. If a supplier has missed a target, the compliance report and mechanism is essential for enforcement.
Service Level Agreements
Take the guess work out of SLAs and SLOs
With our CASC scoring we can offer a simple credit score for an API providing a clear indication of general health and quality. With our SLA and SLO measurement services we can provide accurate 3rd party qualified SLA data for your services and the services you rely on, from pass rate through to meaningful business intelligence.
For a low onboarding fee, we can set everything up for you and the catered service is just $25 per month per API.
Automated compliance reporting for the Fintech and other sectors
APImetrics provides everything you need to monitor and track compliance to regulations. Simply have us instrument your APIs, and we can provide weekly and monthly compliance statements against the regulatory performance criteria. Everything you need to prove your case to regulators or internal stakeholder. We even have bundles of comparative data on hand for benchmarking against common global standards.
Assurance for IT Buyers
Know what you’re getting
Nobody should self-certify their performance – whether you are supplying a service to end users or dependent on a range of services provided by third parties. You need accurate data about not just uptime and latency, but what that means to your business and whether its good or not.
With APImetrics we can provide comparative data to similar types of service generated by our machine learning systems from a billion API calls made.
Custom Support Groups
Customer unhappy but Operations say no problem? We hear you…
It’s a familiar story, the customer is unhappy with the service but the internal IT teams don’t show problems. Don’t get caught in a monitoring donut hole/trap – with independent end to end performance analysis and SLA tracking, you know where the issue is, when to push back and when not to.