MessageBird API

MessageBird is a cloud communications platform founded in 2011 by Robert Vis and Adriaan Mol in Amsterdam, Netherlands. The company provides an API for businesses to integrate messaging, voice, and video calling functionality into their applications.

Technical Specs and Infrastructure:

They use a combination of in-house and third-party infrastructure to deliver its services.

It runs on top of a globally distributed, high-availability infrastructure built on AWS, Google Cloud Platform, and Azure.

The platform uses a RESTful API to enable communication with its services and supports several programming languages, including Java, PHP, Python, and Ruby.

Security Protocols and Breaches:

The platform follows strict security protocols to ensure the confidentiality, integrity, and availability of its customers’ data.

It has implemented measures such as encryption, access control, and monitoring to protect against unauthorized access and data breaches.

In 2020, they disclosed a data breach where a third-party contractor had unauthorized access to a small number of customer data, which was promptly contained and resolved.

APIs Used:

SMS API: For sending and receiving SMS messages globally.

Voice API: For making and receiving phone calls.

Conversations API: For building chat and messaging apps.

Video API: For embedding video calls into apps.

API Performance:

The platform boasts a 99.9% uptime guarantee, with a Service Level Agreement (SLA) for enterprise customers.

It provides real-time message delivery and analytics with a delivery rate of 99.8% for SMS messages and 99.99% for voice calls.

They support two-way messaging and provides features such as message scheduling, number lookup, and verification.

Downtime:

The platform has not experienced any significant downtime in recent years.

However, like any cloud service, there have been minor outages that have been resolved quickly.