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Latest Intercom News

API Movers and Shakers: Your Weekly API Performance Report

Spring has sprung! And our weekly API performance report is here. For our new readers, hello! This report is culled from our data and from that info, we give you the movers and shakers in each sector. You can also see on our new slick API Directory! Don’t see your favorite APIs listed? Let […]

API Movers and Shakers: Your Weekly API Performance Report

Once again, U.S. Government APIs are not doing so well. FEMA in the US Government Collection was in the Red Zone with a CASC score of 5.72. This was primarily due to an outage on the 7th of March, which saw the requests to most endpoints timeout. There was also a scattering of failures throughout […]

Weekly API Performance Report: Movers and Shakers

Here are our highlights for the week in APIs. We tell you who’s up, who’s down, and who dropped out completely. Are the APIs you depend on included? If not, let us know and we’ll add them to our collection. And if you still haven’t signed up for a demo, what are you waiting for? […]

Intercom is a popular customer communication platform that offers a suite of messaging, automation, and support tools for businesses. One of the key features of Intercom is its use of APIs, which allow developers to programmatically interact with the platform and its data.

Intercom has been using APIs since its early days, and has continued to expand and improve its API offerings over time. The platform offers a wide range of APIs, including those for messaging, automation, user data, and more.

One of the primary ways that Intercom uses APIs is to enable integrations with other tools and services. By providing APIs that allow other services to interact with Intercom data, the platform enables businesses to build powerful workflows that span multiple tools and services. For example, businesses can use Intercom’s API to automatically create support tickets in a project management tool like Jira based on customer inquiries received through Intercom.

Intercom’s API also allows businesses to build custom tools and applications that can interact with Intercom data in real time. This has led to the creation of a thriving ecosystem of third-party tools and services that integrate with Intercom, including chatbots, analytics tools, and more.

Intercom takes API security very seriously. The platform uses a range of measures to ensure that APIs are secure and protected from unauthorized access. For example, Intercom requires all API requests to be made over HTTPS, and uses OAuth2 for authentication and authorization.

Intercom also provides detailed documentation and guidance for developers who are building integrations and applications using its APIs. This includes best practices for API security, as well as recommendations for how to handle sensitive data.

Intercom’s use of APIs has been a key factor in its success as a customer communication platform. By providing flexible and powerful tools for interacting with its data, Intercom has enabled businesses to build more efficient workflows and create custom tools that fit their specific needs. And by prioritizing API security, Intercom has ensured that these integrations and applications are built on a strong foundation of security and trust.

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