“No problem. We’ll write a cURL script to do that”

Does this story sound familiar? Marketing's having an issue with a mission-critical API. DevOps says there is no issue. After much research, Marketing was right – there is a problem. The API doesn't always return the expected fields, and sometimes it takes so long to respond that the user app times out. Is there any way to monitor the API and see if there is an issue? "No problem," says DevOps. "We'll write a cURL script to do that." So someone in DevOps is assigned the task. It'll only take a few minutes. OK, it took a few hours in [...]

By | April 5th, 2017|Case Studies|0 Comments

That 3AM Call

It's 3 a.m. You're dead asleep. The phone rings. You blunder around trying to locate your phone. Oh thank God - it's work! Only work. No one is dead. It's the support desk. Your most important customer's service has gone down. It might be the middle of the night where you are, but not where your customer is. If their service is down, it means they're losing revenue – and if they're pointing the finger at you, your company is going to be in a whole heap of pain. "It's OK," says the DevOps guy a couple of minutes later, [...]

By | March 30th, 2017|Opinion|1 Comment