Case Study: First Utility

first-utilityFirst Utility is a leading energy supplier in the United Kingdom. They were having issues with the quality of the APIs that were powering their mobile apps.

The challenge they faced was simple. They had extensive testing and monitoring including API Gateway monitoring, Selenium based web test tools and Splunk based logs. But they were hitting performance issues. And they were taking significant time to resolve and identify.

The company implemented APImetrics. And within days, First Utility was able to resolve problems that had been impacting users for weeks. Even better, they were able to stop intra-company finger pointing.

“Rather than an inside-out view, we realized that we needed a specialized tool that could give us visibility into the performance of our site and apps in the same way that the rest of the internet sees us”

Richard Marshall – Principle Engineer

How is your API support?

Download the detailed Case Study. And reach out for a demo of how APImetrics can accelerate your customer and API support.

By | 2017-04-11T11:43:11+00:00 September 27th, 2016|Case Studies, Utilities|0 Comments

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