First Utility are a leading energy supplier in the United Kingdom and were having issues with the quality of the APIs that were powering their mobile apps. The challenge they faced was simple – even with extensive testing and monitoring including API Gateway monitoring, Selenium based web test tools and Splunk based logs – they were hitting performance issues that were taking significant time to resolve and identify. Within days of implementing APImetrics, First Utility were able to resolve problems that had been impacting users for weeks and stop intra-company finger pointing.
“Rather than an inside-out view, we realized that we needed a specialized tool that could give us visibility into the performance of our site and apps in the same way that the rest of the internet sees us”
Richard Marshall – Principle Engineer
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